Thank you for your business! From field to home, your new plant has been expertly grown, selected, packed and shipped directly to your door.
Please see below for steps to success to enjoy a beautiful and vigorous plant in your garden. And remember, our customer service team is here to help answer your questions.Support: customer-support.naturehills.com
The plant you ordered from Nature Hills will arrive in a box. Do you see box damage? Let us know right away. Take clear photos of the box damage.
Once you receive your box, remove plant(s) from the box carefully to avoid damage. Inspect your order. Do you see plant damage? Let us know right away. Take clear photos of the damage and submit a ticket at customer-support.naturehills.com/support/tickets/new.
Plants have different tolerances to soils, shade, heat and cold. Be sure to read the Plant Highlight Facts on every product page. Choose the best place in your landscape for your plant to meet their sun and soil requirements.
For the first week, check the soil regularly using the Finger Test. If the soil feels dry, give your plant a deep drink of water. If the soil feels moist, check back the next day.
For the first few months, your plants will need regular rain or deep watering each week to optimize survival and healthy growth. Use the Finger Test during extremely hot weather to avoid extremes, such as: over or under watering. Water the soil at the base of your plant, not the leaves if possible.