Terms and Conditions
Customer Agrees: Customer hereby agrees to and acknowledges the following terms: Nature Hills guarantees that all orders are carefully packaged in a manner that optimizes the safe delivery of the plant products to your location. Most shipments are made via FedEx. NATURE HILLS NURSERY, INC. IS NOT LIABLE FOR DAMAGE THAT YOUR PLANTS OR CONTAINERS MAY SUSTAIN WHILE IN TRANSIT, PACKAGES LOST IN TRANSIT, OR STOLEN FROM THEIR DESTINATION. If your product arrives damaged, please contact customer service by clicking this link: customer-support.naturehills.com within 48 hours of receipt and a review of your claim will be started. You will need to retain the package(s) for a minimum of 7 days, as the parcel company may want to inspect the damaged product. We will reship replacements for damaged product after the carrier has approved the damage claim. If we are currently out of stock of that item, we may offer a substitute, or you may wait until the next shipping season for your area.
Lawful Basis for Data Collection: Customer recognizes to complete a sales transaction, arrange for delivery of purchased products, improve customer experience, and suggest needed additional products, Nature Hills must, and has a right to, obtain and maintain a customer’s personal information related to these functions. Nature Hills will not obtain information that is not directly related to these transactions.
Customer Data: Customer retains the right to remove consent for the use of their data and to request the removal of any and all customer data from our systems. If a customer does not provide consent either by a continued relationship or after renewed consent is requested, customer data will be removed from Nature Hills’ system after a period of thirty-eight months.
Condition of Sale: After you submit your order and the checkout process is completed, your order is taken from inventory and your credit card is charged immediately. Customer agrees that their order will be delivered without requiring a signature. Our carrier will leave the package(s) unsupervised unless other arrangements are made with the carrier by the customer.
Wrong Item: We are careful to label varieties true to name, and we will replace the product if we have sent the incorrect plant. We will not refund the purchase price of the plant, but we will replace the plant at our expense. Customer acknowledges that they understand the plant type they are purchasing as posted on each product page at www.naturehills.com. Nature Hills Nursery, Inc. will not replace or refund any items where the customer purchased the wrong plant type. In the unlikely event that your order arrives missing an item please contact customer service by clicking this link: customer-support.naturehills.com within 48 hours of receipt. We require a picture of the items received; including the packing slip and we will reship. We don't offer refunds, but if the missing item is out of stock customer may substitute an item of comparable value.
Canceling An Order: Requests for cancellation must be made by calling 1-888-864-7663 during normal business hours. Orders cancelled prior to shipment will be charged the greater of a $10.00 cancellation fee or 10% of the purchase price. Large orders and/or freight shipped orders may incur a higher cancellation fee. Orders CANNOT be cancelled after the order is shipped or if the order is in the packaging process.
Returns: All sales are final. In the event a shipment is refused, Nature Hills may, in its sole and absolute discretion, accept the returned merchandise, provided, that the same is like-new and saleable. Nature Hills will not refund shipping on returned items and will not pay for shipping on a returned item. In the event Nature Hills accepts returned merchandise, we will assess a restocking fee equal to 40% of the purchase price of the order, together with all shipping charges. Nature Hills shall not, in any event, be required to grant a credit for merchandise returned to it if such merchandise is not, in the sole and absolute discretion of Nature Hills like-new or saleable. Plants are perishable, and therefore no returns will be accepted past two weeks from delivery date or on material that has been planted.
Optional Purchased 1 Year Plant Warranty: As with all living plants, it is virtually impossible to achieve a 100% survival rate. With this in mind, Nature Hills offers an “Optional Purchased 1 Year Plant Warranty”. If you experience a loss within the 1 year from plant delivery after having provided proper plant care (as posted on our website) and obtained the Optional Purchased 1 Year Plant Warranty when you ordered, we will issue a store credit. We require a picture of the plant(s) to verify the death loss. Upon receipt of picture(s), we will issue a 100% store credit (valid for one year) for the cost of the plants only. NOTE: Our warranty does not cover plants that are planted in a Growing Zone not recommended for the plant. Zones are posted on each product page. Flower bulbs, annual plants, and specified gift items are not covered by this warranty policy. Garden Center products do not qualify. Any destruction of plants resulting from livestock, drought, insecticides, herbicides, fires, floods, etc. are not covered. Large Items requiring Local Delivery are not covered by Nature Hills' paid warranty. Guarantee does not include shipping cost. Warranty credit may only be used once in a single transaction. Customer must contact customer service by clicking this link: customer-support.naturehills.com to access credit. Warranty credit not to be applied to an existing online order. Warranty credit cannot be used toward shipping and no additional promotions apply. Claims will not be accepted if the shipping address is different than the original shipping address.
Plant Information: Growth rates listed on our website are estimates based upon historical data and assume optimum growing conditions. NATURE HILLS NURSERY, INC. DOES NOT MAKE ANY WARRANTY, EXPRESS OR IMPLIED, AS TO THE PRODUCTIVITY OF OUR PRODUCTS, AND NATURE HILLS NURSERY, INC IS NOT RESPONSIBLE FOR NORMAL CROP FAILURES, DAMAGE WHILE IN STORAGE IN YOUR POSSESSION, INJURY DUE TO FROST OR NATURAL CAUSES BEYOND OUR CONTROL. Growing plants require a suitable site, compatible environment, and care to prosper, and these are conditions beyond our control. Customer agrees, by accepting these terms and conditions, that the images used on www.naturehills.com product pages, are representative of what the product they purchased will look like when it reaches the age of maturity and is not what they will be receiving with their order.
Loss Claims: If your order arrives damaged, you must contact Nature Hills within 48 hours as stated above. If you have properly cared for your plant(s) (as posted on our website), did NOT purchase the Optional Purchased 1 Year Plant Warranty, and you experience a loss within one year from the date of delivery of such product, either write to Nature Hills Nursery, Inc., 2336 S 156TH Circle, Omaha, Nebraska 68130 or contact customer service at customer-support.naturehills.com. Nature Hills will, upon receipt of payment of one-half of the current price of the replacement plant (of equal or lesser value), plus regular shipping (excludes flat rate and free ship promotions) as currently posted at www.naturehills.com, replace any warrantable plant that died during said first year. Nature Hills will only replace the plants or trees one time. If the plant you purchased is not available, Nature Hills may provide a similar categorized item (i.e., tree for tree, shrub for shrub, etc.), upon receipt of payment as provided above. Nature Hills will not, in any event, refund the purchase price for the original product. Claims will not be accepted if the shipping address is different than the original shipping address. Nature Hills may require that all plants being claimed as a loss be returned to our company address, at the purchasers' expense, to validate the claim, or we may request pictures (print or digital) of the claimed materials. NOTE: Our guarantee does not cover plants that are planted in a Growing Zone not recommended for the plant. Zones are posted on each product page. Flower bulbs, annual plants, and specified gift items are not covered by our loss claims replacement policy. Garden Center products do not qualify. Large Items requiring Local Delivery are not covered by Nature Hills' standard warranty.
Dormant Plant Material: Nature Hills will send out viable dormant plant materials early in the spring or late in the fall seasons. The plants are 100% healthy but may exhibit dormancy. Dormancy can include browning of the leafy materials or the plant may not have any leaves at all. All of this is very normal for a plant either moving into dormancy or if the plant is dormant. Nature Hills will not accept a warranty or loss claim of a plant as a death loss until the customer plants them and the allowable time (up to 60 days) has been given for the plant to exit dormancy in the plant’s normal cycle.
EXCEPT AS SET FORTH ABOVE, NATURE HILLS NURSERY, INC. DOES NOT MAKE ANY REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF FITNESS OR MERCHANTABILITY, REGARDING ANY PRODUCT PURCHASED FROM NATURE HILLS NURSERY, INC., AND NATURE HILLS NURSERY, INC. SPECIFICALLY DISCLAIMS ANY AND ALL SUCH WARRANTIES. THE REMEDIES SET FORTH ABOVE CONSTITUTE THE SOLE AND EXCLUSIVE REMEDIES AVAILABLE TO YOU. NATURE HILLS NURSERY, INC. SHALL NOT, IN ANY EVENT, BE LIABLE FOR DAMAGES IN AN AMOUNT GREATER THAN THE ORIGINAL PURCHASE PRICE OF ANY PLANT.
All prices are subject to change without notice.