Terms and Conditions

Customer hereby agrees to and acknowledges the following terms: Nature Hills Nursery, Inc. guarantees that all orders are carefully packed, packaged and containerized in a manner that optimizes the safe delivery of the plant products to your location. The majority of our shipments are made via UPS (United Parcel Service). NATURE HILLS NURSERY, INC. IS NOT LIABLE FOR DAMAGE THAT YOUR PLANTS, TREES, OR CONTAINERS MAY SUSTAIN WHILE IN TRANSIT, OR PACKAGES LOST IN TRANSIT. If your product arrives damaged, please contact customer service at Nature Hills Nursery, Inc. and a claim will be initiated with the carrier. You will need to retain the package(s) for a minimum of 7 days, as the parcel company may want to inspect the damaged product. We will reship the damaged replacement product after the delivering carrier has approved the damage claim. If we are currently out of stock of that item, we will gladly offer a substitute, or you may wait until the next shipping season for your area. We will not honor claims that are made more than 24 hours after receipt of the damaged product.

Condition of Sale: After you submit your order and the checkout process is completed, your order is taken from inventory and your credit card is charged immediately.

Wrong Item: We are very careful to label varieties true to name, and we will replace the product if we have sent the incorrect plant. We will not refund the purchase price of the plant, but we will replace the plant at our expense.

Canceling An Order: To cancel an order, you must submit the cancellation via email to cancellation@naturehills.com. You must include your order number, name, and address on the cancellation. Orders cancelled prior to shipment will be charged the greater of a $10.00 cancellation fee or 10% of the purchase price. Orders CANNOT be cancelled after the order is shipped or if the order is in the packaging process.

Returns: All sales are final. In the event that a shipment is refused, Nature Hills Nursery, Inc. may, in its sole and absolute discretion, accept the returned merchandise, provided, that the same is in "like-new condition," and is saleable. In the event that Nature Hills Nursery, Inc. accepts returned merchandise, it will assess a restocking fee equal to 40% of the purchase price for the order, together with all shipping charges. Nature Hills Nursery, Inc. shall not, in any event, be required to grant a credit for merchandise returned to it if such merchandise is not, in the sole and absolute discretion of Nature Hills Nursery, Inc., re-saleable.

Growth Rates: Growth rates that are listed on our web site are estimates based upon historical data and assume optimum growing conditions. NATURE HILLS NURSERY, INC. DOES NOT MAKE ANY WARRANTY, EXPRESS OR IMPLIED, AS TO THE PRODUCTIVITY OF OUR PRODUCTS, AND NATURE HILLS NURSERY IS NOT RESPONSIBLE FOR NORMAL CROP FAILURES, DAMAGE WHILE IN STORAGE IN YOUR POSSESSION, INJURY DUE TO FROST OR NATURAL CAUSES BEYOND OUR CONTROL. Growing plants require a suitable site, compatible environment, and care to prosper, and these are conditions beyond our control.

Loss Claims: If you have properly cared for (as posted on our site) your newly transplanted plants, trees or shrubs, and you experience a loss within one year from the date of delivery of such product, either write to Nature Hills Nursery, Inc., 3334 North 88th Plaza, Omaha, Nebraska 68134 or send an email to replacements@naturehills.com, and Nature Hills Nursery, Inc. will, upon receipt of payment of one-half of the price that you paid for the merchandise, plus normal shipping and handling as posted on our web site, replace any plant or tree that died during said first year. Nature Hills Nursery, Inc. will only replace the plants or trees one time. In the event that the plant, tree or shrub that you purchased is not available, Nature Hills Nursery, Inc. will provide a similar plant, tree or shrub upon receipt of payment as provided above. Nature Hills Nursery, Inc. will not, in any event, refund the purchase price for the original product. Nature Hills Nursery may require that all plants and trees that are being claimed as a loss must be returned to our company address, at the purchasers' expense, to validate the claim, or we may request pictures (print or digital) of the claimed materials. NOTE: Our guarantee does not cover plants that are planted in a Growing Zone not recommended for the plant. Zones are posted on each product page.

Dormant Plant Material (Containerized): Nature Hills Nursery, Inc. will send out viable dormant plant materials early in the spring (March – May) or late in the fall seasons. The plants are 100% healthy but may exhibit dormancy. Dormancy can include browning of the leafy materials or the plant may not have any leaves at all. All of this is very normal for a plant either moving into dormancy or if the plant is dormant. Nature Hills Nursery, Inc. will not accept a claim of a plant as a death loss until the customer plants them and the allowable time (up to 60 days) has been given for the plant to exit dormancy in the plant’s normal cycle.

Dormant Plant Material (Bare Root): Our bare root plant materials are sent in a dormant state so there will be no green leaves on the plants. We provide planting instructions and these bare root plants are as viable as a potted plant. The advantage is that the bare root plant(s) are less expensive to you and a large tree can be sent bare root that could not be sent containerized via a parcel carrier. All bare root materials are guaranteed and must be planted as a condition to the assertion of a death loss by you. It may take up to 90 days for the plants to break dormancy. No warranty claims will be reviewed until the expiration of 90 days after the delivery date.

EXCEPT AS SET FORTH ABOVE, NATURE HILLS NURSERY, INC. DOES NOT MAKE ANY REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF FITNESS OR MERCHANTABILITY, REGARDING ANY PRODUCT PURCHASED FROM NATURE HILLS NURSERY, INC., AND NATURE HILLS NURSERY, INC. SPECIFICALLY DISCLAIMS ANY AND ALL SUCH WARRANTIES. THE REMEDIES SET FORTH ABOVE CONSTITUTE THE SOLE AND EXCLUSIVE REMEDIES AVAILABLE TO YOU. NATURE HILLS NURSERY, INC. SHALL NOT, IN ANY EVENT, BE LIABLE FOR DAMAGES IN AN AMOUNT GREATER THAN THE ORIGINAL PURCHASE PRICE OF ANY PLANT.

All prices are subject to change without notice.