Our Shipping Process
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Being passionate about plants means that we have to be passionate about their safety
when they are shipped. We take into consideration all aspects of shipping live plant
material, including transit time, weather, packaging material, and boxing. That
way, the plants that we take such pride in growing will be something that you will
be proud to put in your garden.
We start by placing our hand-selected plants into first-rate containers that have
been thoroughly “stress tested”. We have taken the time to make sure that our boxes
can hold up to any abuse that can occur during the transit process. This ensures
that your plants arrive safely at your doorstep.
When we ship potted material, the plants are well hydrated and shipped in ventilated
boxes with special bracing designed for each container's size. This secures the
plants and helps to keep them protected, even if the ride on the truck is a little
bumpy. When shipping our bareroot material, we package the trees tightly in long
narrow boxes after the roots have been pre-moistened, and then secure the item(s)
to the box to prevent extra movement during shipping.
We also pay special attention to transit time and weather conditions. We start our
spring and fall shipping when the conditions are right for planting in your specific
area. In addition, we consider spikes in temperatures in the spring and fall, and
ship only when the weather conditions won't damage your new plants.
In the spring, warmer temperatures can cause moisture to evaporate more quickly
than it does when temperatures are cooler. We apply a moisture-retaining gel to
bareroot material, and we make sure that potted material is well watered when warm
weather hits. Cooler weather can also be a factor when shipping, as we want to make
sure that plant material will not freeze in transit.
Rest assured, if the conditions are not safe to ship your plants, whether it is
too hot or too cold, then Nature Hills will delay shipping until we are able to
safely deliver our quality products to you.
We at Nature Hills strive for excellence in shipping standards, so that our customers
receive nothing but the best in plant material. If something does happen to your
order during shipping, (despite all of our efforts!), please notify us within 48
hours of your order's arrival.
Nature Hills will replace, at our cost, any item that arrives damaged from shipping.
Click here for shipping charges
Our Garantee
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At Nature Hills Nursery, plants are our passion, and we want your garden to thrive.
We want you to be satisfied with our plants, and we want your gardening experience
to be easy. If your plant dies within the first year of being in the ground, we
will replace it at half the current price plus shipping. What's easier than that?
Here is what we guarantee when you shop with the Nature Hills family:
1) We hand select our plants and package them with care. We take pride in the plants
we care for, and we want them to arrive on your doorstep in the best condition possible.
2) Sometimes things happen during shipping and material is damaged. If this should
happen, just let us know within a day or two of receiving it so we can get it replaced
for you (at our expense) as quickly as we can.
3) We want to offer our customers the peace of mind that every plant ordered from
Nature Hills Nursery is covered for one full year. If something unforeseen happens
with your plants in the first year, we'll get you another one for half price. We
won't ask for pictures or proof, all we need is your word. No hassles, no questions.
4) Since our replacement policy is no questions asked, it doesn't matter if the
plant was eaten by a cow, Junior ran over it with the lawn mower, the family dog
dug it up, rabbits nibbled it away, Dad got too close with the string trimmer, a
hurricane came through, or it just fell victim to a “purple thumb”. You're covered!